Customer care

Right of withdrawal

Notice to Users: The following is JUST an extract of the General Conditions of Purchase that user is recommended to read ENTIRELY before he proceeds with any purchase

To exercise the right of withdrawal, the Customer must inform Sthart S.r.l. of their decision to withdraw, by means of an explicit notice (for example a letter sent by post or email) to be sent, according to the means used, to the following addresses:
  • by registered mail return receipt to: Sthart S.r.l., Customer Care Janet & Janet, Via Garibaldi, 56 - 60030 Serra de' Conti (AN), Italy;
  • by email to: customercare@janetandjanet.com
The notice must in any case specify the order number and, in the event that the order refers to several products, the Product for which the Customer intends to exercise the right of withdrawal.

In the event of a withdrawal, the Customer must return the Products or deliver them directly to Sthart S.r.l., Customer Care Janet & Janet, Via Garibaldi, 56 60030 Serra de' Conti (AN), Italy, without undue delay and in any case 14 (fourteen) days from the day on which they communicated their withdrawal from the purchase agreement (Return Period). The deadline is met if the Customer sends back or delivers the products directly before the expiration of the Return Period.
The direct costs of the return will be charged to Sthart S.r.l. ONLY IF the Customer makes the return using the reference Carrier indicated in Art. 7.6 (i.e. BRT SPA, better know as Bartolini Corriere Espresso, for Customers residing in Italy; DHL EXPRESS, for Customers residing in the other Residence Countries: Spain, Portugal, Greece, Belgium, Holland, Luxembourg, Denmark, Sweden, Finland, France, Germany, Austria, Slovenia, Croatia, United Kingdom - mentioned in Article 2.1.3), according to the selected delivery address. Otherwise, if the Customer makes the return using means other than the previous (i.e. send the purchased product by express parcel post or through a shipping company or carriers who are not the Carrier of their country of reference), the direct costs of returning the Products mentioned in the previous paragraph will be charged to the Customer.
The Product must be returned appropriately protected in the original packaging. From the day of receipt until the expiry of the Withdrawal Period, the Product must therefore be kept with normal diligence and, in the event of withdrawal, returned intact, complete in its entirety, with all accessories, leaflets, and warranty seals applied to the Product, as well as with the identification tags and labels, if any, all of them in any case intact and not tampered with, as well as suitable for use to which it is intended and free from any signs of wear or dirt.
The Customer is only responsible for the decrease in the value of the Products resulting from a handling of the Product other than that necessary to establish the nature, characteristics, and functioning of the Products.

If the Customer withdraws from the purchase agreement, all payments made to Sthart S.r.l. will be refunded (with the exception of additional costs resulting from their choice of a different type of delivery from that offered by Sthart S.r.l. ), without undue delay and in any case no later than 14 (fourteen) days from receipt of the boods by Sthart S.r.l.. These refunds will be made using the same means of payment used by the Customer for the initial transaction (i.e. via payment to a Paypal account or credit card accepted by the Paypal system) at no cost to the Customer as a consequence of such refund.
The refund mentioned in the previous paragraph is suspended by Sthart S.r.l. until the Products have been received.

In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, the withdrawal will NOT be considered valid and consequently, it will NOT grant the right to a refund. In this case, Sthart S.r.l. will inform the Customer in good time. If already returned to Sthart S.r.l., the Product will remain at Sthart S.r.l. available to the Customer for collection, which must be at the expense and under the responsibility of the Customer.

The Customer has the right to withdraw from the purchase agreement, without any penalty and without specifying the reason, within a period of 14 (fourteen) days starting from the day on which the Customer or a third party designated by them (other than the carrier) obtains the Products ordered ("Withdrawal Period").