HOW CAN I FIND THE PRODUCT THAT I’M LOOKING FOR?
Starting from the Home Page, you have several possibilities: if you want to find out what www.janetandjanet.com offers, you can click on the “collection” menu and see the whole collection or select a category to choose the type of product of your interest.
Or you can buy by clicking directly on “SHOP NOW” from the pictures on the home page.
If you are looking for a particular product, enter it next to the magnifying lens which you can find at the top-right in the “FIND PRODUCTS” field and the list of products related to the word you have searched for will appear.
HOW CAN I BUY THE PRODUCT DISPLAYED?
Click on the model you are interested in, which will let you see the product information with detailed information on the article. Then, to place your order, click on “ADD TO SHOPPING BAG” and complete the order making your payment.
HOW CAN I CHECK THE STATUS OF MY ORDER?
To check the status of your order, log in and access “My Account”. Under the item “My orders” you will find all the information you want. Remember that the customer care staff are always ready to provide further information.
WHEN DOES THE PURCHASING PROCEDURE END?
The purchasing procedure ends with the receipt of the email showing all the details related to your order. This notification is also the confirmation that the order has been placed correctly. If within 24 hours of the purchase you have not received any notification, please write to firstname.lastname@example.org
WHAT IS A PROMOTIONAL CODE AND HOW DOES IT WORK?
The promotional code is a discount voucher which is given to you to enjoy special promotions. The conditions to obtain this code will be notified to you in a Newsletter on particular events. If you have a promotional code, all you have to do is insert it in the field which is on the final page of the order confirmation: the discount will be calculated and displayed automatically.
DO ARTICLES NOT IN STOCK RETURN?
If there is no stock of a specific article, we try to restock it as soon as possible. In the event that this is not possible, the article will no longer be visible on the site.
CAN I PERIODICALLY RECEIVE INFORMATION AT MY EMAIL ADDRESS ON THE LATEST NEWS AND OFFERS FROM JANET & JANET?
Of course. Subscribe to our Newsletter and you will receive information on all the latest news and events!
CAN I STOP MY SUBSCRIPTION TO THE NEWSLETTER?
You can end your subscription to the Newsletter simply by clicking on the special link in the lower part of the Newsletter.
HOW CAN I BE SURE OF HAVING MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive an email of confirmation at your email address. If you do not receive any communication within 24 hours of the purchase, contact our customer care service immediately for assistance.
CAN I ELIMINATE OR MODIFY MY ORDER?
The purchase order can be modified (adding or cancelling products) if it has not been sent.
HOW CAN I PAY FOR MY PURCHASES?
You can pay for your purchase using PayPal and credit card, again through the PayPal circuit without any obligation of opening an account.
CAN THE COUNTRY/REGION OF DELIVERY BE DIFFERENT FROM THAT OF PURCHASE?
The country/region of delivery must always be the same as the country/region of purchase.
HOW LONG DOES DELIVERY TAKE?
All the products visible online on www.janetandjanet.com are available and ready to be shipped in 24/48 hours from the receipt of the order. Delivery is on average from 1 to 5 days from the date of the order. In the periods when the company is closed, delivery times may undergo variations which are always notified at the time of ordering.
HOW MUCH DOES TRANSPORT COST?
The costs of shipment are calculated according to the destination of the goods. For Italy the cost is €5.00, for Europe €20.00.
WHAT DO I DO IF A RECEIVE A DEFECTIVE ARTICLE?
janetandjanet.com sells articles in perfect condition. If you receive a defective product, please contact our customer care service immediately by email or telephone to arrange for return.
ARE THE SHIPMENT COSTS FOR RETURN PAID BY THE CLIENT?
As specified in the return procedure, you have to contact the courier services shown for the return of the product/s. The shipment costs will be at our expense.
HOW LONG DOES IT TAKE FOR JANET & JANET TO REIMBURSE ME AFTER YOU HAVE RECEIVED MY RETURN?
Reimbursements are made by bank transfer on average between 7 and 14 days from receipt of the returned goods.