FAQ

HOW CAN I FIND THE PRODUCT I‘M LOOKING FOR? 

Starting from the Home Page, you have several possibilities: if you want to find out what www.janetandjanet.com is offering you, you may view the entire collection or select a filter to choose the models that interest you. Or you can buy by clicking directly on "SHOP NOW" among the images on the home page.

If you are looking for a particular product, write in the box "FIND PRODUCTS" the name of the product of your interest and you will see the list of products related to the searched word.

HOW CAN I PURCHASE THE PRODUCT DISPLAYED? 

Click on the model you are interested in; this will allow you to see the product sheet with detailed information on the article. So, to place the order, click on "ADD TO SHOPPING BAG", complete the order, and proceed with payment.

HOW CAN I CHECK THE STATUS OF MY ORDER? 

To check the status of your order, log in and access "My Account". Under "My Orders" you will receive all the information you need. Remember that the Customer Care staff is always at your disposal to provide you with further information.

WHEN DOES THE PURCHASE PROCEDURE END?

The purchase procedure ends when you receive the email that shows all the details related to your order. This communication is also the confirmation that the order was made correctly. If you have not received any communication within 24 hours of purchase, please contact us at customercare@janetandjanet.com.

WHAT IS THE PROMOTIONAL CODE AND HOW DOES IT WORK? 

The promotional code is a discount coupon that is provided to you for special promotions. The conditions for obtaining this code will be communicated to you through a Newsletter during special events. If you have a promotional code, simply enter it in the field on the order completion page: the discount will be calculated and displayed automatically.

ARE OUT OFSTOCK ITEMS REPLENISHED?

If there is no stock of a certain item, we will try to replenish it as soon as possible. If this is not possible, the article will no longer be visible on the site.

CAN I RECEIVE PERIODICALLY INFORMATION VIA EMAIL ON THE LATEST NEWS AND OFFERS OF JANET & JANET?

Of course! Subscribe to our newsletter and receive information on all the latest news and events!

CAN I CANCEL MY REGISTRATION TO THE NEWSLETTER?

You may cancel your subscription to the Newsletter in a simple way by clicking on the appropriate link located at the bottom of the Newsletter.

HOW CAN I BE SURE THAT I MADE MY PURCHASE CORRECTLY?

Once you have placed your order, you will receive a confirmation email. If you do not receive any communication within 24 hours of purchase, please contact our Customer Care immediately for assistance.

CAN I CANCEL OR MODIFY THE ORDER?

The purchase order may be modified (addition or deletion products) if it has NOT yet been forwarded.

HOW CAN I PAY FOR MY PURCHASES?

You can pay for purchases through PayPal and all credit cards accepted by the same system even without registering.

CAN THE COUNTRY/REGION OF DELIVERY BE DIFFERENT FROM THAT OF THE PURCHASE?

The country / region of delivery must always coincide with the state of purchase.

WHAT ARE THE DELIVERY TIMES?

All products visible online on www.janetandjanet.com are available and ready to be sent within 24/48 hours from your order. The delivery takes place on average between 1 and 5 days from the date of the order. At the times when the company closes, delivery times may vary, which are always communicated at the time of the order.

WHAT ARE THE SHIPPING COSTS?

Shipping costs are free for Italy and Countries of Residence (Spain, Portugal, Greece, Belgium, Holland, Luxembourg, Denmark, Sweden, Finland, France, Germany, Austria, Slovenia, Croatia).

WHAT SHOULD I DO IF I RECEIVE A DAMAGED ARTICLE?

janetandjanet.com sells items in perfect condition. In the event that you receive a defective product, please contact our Customer Care immediately by email or phone to arrange the return.

ARE THE RETURN SHIPPING COSTS BORNE BY THE CUSTOMER?

As specified in the return procedure, you must contact the carriers indicated for the return of the products. Return shipping costs will be charged to us if the carriers we suggest are used, return shipping costs shall amount to € 5.00 for Customers residing in Italy and € 8.00 for Customers residing in the other countries of residence, except if the products are returned due to manufacturing defects/packaging errors. The expense contribution will be deducted directly when reimbursing payments made to Sthart S.r.l.

WHAT ARE THE REFUND TIMES AFTER YOU RECEIVE MY RETURN?

Refunds are made on average between 7/14 days from the receipt of returned goods.