Customer care
Delivery
Notice to Users: The following is JUST an extract of the General Conditions of Purchase that user is recommended to read entirely before he proceeds with any purchase
The delivery of the Products purchased by the Customer will be carried out ONLY in Italy and in the Countries of Residence (see Art.2.1.3 above) and ONLY at the delivery address indicated by the Customer in the Purchase Order. For security reasons, this address cannot consist of a PO box or a mail stop, even if it is located in one of the aforementioned countries.
Indicating an address that does not comply with the provisions of the previous point will be automatically precluded by the Website, which will not allow the completion of the process mentioned in Article 3.1.
Deliveries made by Sthart S.r.l. will be performed: in Italy, by BRT SPA; in the other countries of residence (Spain, Portugal, Greece, Belgium, Holland, Luxembourg, Denmark, Sweden, Finland, France, Germany, Austria, Slovenia, Croatia, United Kingdom) by DHL (both individually defined as "Carriers"). These deliveries will take place from Monday to Friday during normal office hours, excluding national holidays.
At the time of shipment, i.e. delivery of the Products to the Carrier (as defined in the paragraph below), an email confirming the shipment containing the tracking number will be sent to the Customer in order to allow the customer to monitor the shipment status.
The Customer acknowledges that the withdrawal of the Product is their specific obligation deriving from the purchase agreement. In case of non-delivery due to the absence of the recipient, the Carrier will make a second delivery attempt and, in case of a further failure to deliver, it will leave a notice for the Customer with the necessary indications to claim it.
Delivery free for Italy and Countries of Residence (Spain, Portugal, Greece, Belgium, Holland, Luxembourg, Denmark, Sweden, Finland, France, Germany, United Kingdom, Austria, Slovenia, Croatia).
The costs of the delivery of Products as per previous modes are payable by Sthart S.r.l..
The delivery of Products in Italy is usually in 3 days from the Acceptance of Purchase Order made by Sthart S.r.l.. The delivery of Products in usually in the Countries of Residence is usually in 6 days from the Acceptance of Purchase Order made by Sthart S.r.l.. The delivery terms are those indicated in the Purchase Order and, unless otherwise agreed by the Customer, are always considered non-essential by the Customer. In the event of the omission of the delivery time, pursuant to Article 54 of the Consumer Code, it will in any case take place within 30 days from the day following the Acceptance.
In the event that the purchased Product is not delivered within the term agreed upon in the Purchase Order, or within the deadline of 30 days mentioned in paragraph 4 above, the Customer shall ask Sthart S.r.l., without prejudice to the essential agreed term according to paragraph 4 above, to make the delivery within an additional period appropriate to the circumstances (e.g. for deliveries in Italy, islands excluded, not earlier than 2 days from the term agreed by the parties and for deliveries to the countries of residence not earlier than 4 days from the term agreed by the parties) by contacting Customer Care mentioned in Article 12 below.
Except in cases of delays due to unforeseeable circumstances, force majeure, or circumstances caused by of the customer, if Sthart S.r.l. does not respect the delivery time indicated in the Purchase Order, if agreed as essential, or the additional term, the Customer has the right to terminate the agreement. In this case, any amount already paid will be refunded by Sthart S.r.l. without undue delay and in any case, by way of illustration, not before 15 days from the date of receipt of the termination notice.